RA Tech

Let’s Connect
Let’s Connect

RA Technology Merges Services for Smooth User Experience.

Let’s Connect

Overview

RA Technology Services is a certified Minority-Owned Business Enterprise (MBE) headquartered in New York City. We offer and deliver Managed Cloud Services that help organizations execute on their strategic goals. Our focus? Every business is unique, so we start with listening to the needs of our clients, and then exceed those needs in every way.

RA Technology offer services such as instant messaging (chat), presence, voice, mobility (twinning/mobile app), audio, web & video conferencing, desktop sharing, data sharing/collaboration, call control and speech recognition with non-real-time communication services, such as unified messaging (integrated voicemail, e-mail, SMS and fax). RA is not a single product, but a set of products providing a consistent unified user interface and user experience across multiple devices.

RA Technology Key Terms and Tools

SMS and IM
Short Message Service for mobile texting; IM: Instant Messaging for real-time chatting, now integrated into UC platforms.
Short Message Service for mobile texting; IM: Instant Messaging for real-time chatting, now integrated into UC platforms.
Presence
Presence shows colleague availability using indicators like Do Not Disturb, Active, Busy, Out of Office, or On Vacation, facilitating communication.
Presence shows colleague availability using indicators like Do Not Disturb, Active, Busy, Out of Office, or On Vacation, facilitating communication.
Voice
This refers to the management and processing of telephone conversations.
This refers to the management and processing of telephone conversations.
Mobility
Mobility enables connection anywhere; use office extension for calls, chat, and more via softphone apps.
Mobility enables connection anywhere; use office extension for calls, chat, and more via softphone apps.
Email
An email is an electronic text message sent through and received via an email client such as Gmail or Outlook.
An email is an electronic text message sent through and received via an email client such as Gmail or Outlook.
Voicemail
A voicemail is an audio recording that can be left by a caller when they are unable to reach the person they are calling.
A voicemail is an audio recording that can be left by a caller when they are unable to reach the person they are calling.
Scheduling Meetings
Conference meetings or other can often be scheduled within many UC platforms now.
Conference meetings or other can often be scheduled within many UC platforms now.
Web Conferencing
Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations.
Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations.
Fax
With a UC platform, faxes are received by the systems and then routed to the destination as an email attachment.
With a UC platform, faxes are received by the systems and then routed to the destination as an email attachment.
PBX
Stands for Private Branch Exchange, which is a private telephone network used within a company or organization.
Stands for Private Branch Exchange, which is a private telephone network used within a company or organization.
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Why Choose Unified Communication?

Better Disaster Recovery

RA Technology offers vital disaster recovery capabilities, ensuring uninterrupted communications for all enterprises without the need for costly redundancy.

Rapid Service Deployment

On-premise solutions take time to roll out company-wide; upgrades are slow. RA Technology offers immediate availability of new features to all employees.

Greater Employee Mobility

Cloud-based systems enable access from anywhere, addressing the BYOD challenge, with RA Technology providing connectivity to various devices.

Greater Employee Mobility

Cloud-based systems enable access from anywhere, addressing the BYOD challenge, with RA Technology providing connectivity to various devices.

Improved Team Collaboration

With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location.

Improved Team Collaboration

With features like audio and video conferencing, as well as interoperability between devices, employees can connect from any location.

Enhanced Customer Relationship Management (CRM)

Seamlessly integrate contact center capabilities, interactive voice response, call routing, and CRM software to enhance customer relationships.

Centralized Management

Scaling administrative functions for premise-based applications poses challenges; hosted UC solutions centralize tasks for company-wide efficiency and consistency.

Why Work With Us?

Transitioning your voice platform to the cloud amid numerous RA Technology providers can be complex; our expertise ensures tailored selection to match your unique requirements.

Assessments

We can help you identify what features you need and your security compliance requirements to choose the correct carriers to bring in.

Audit Services

We'll audit your communication services to ensure efficiency and cost-effectiveness for your business.

Design

We can recommend UC solutions based on current industry trends and best practices, so you can be sure that you are receiving a quality solution.

Procurement

We are UC supplier agnostic and work with numerous providers. We can offer the best options from multiple suppliers.

Implementation

In addition to securing the correct UC solution, we can often assist you with implementing new solutions.

Expense Management

We want to provide you with a great UC solution within your budget and will work to make sure you are investing your money well.

Is Unified Communication Right for My Organization?

RA Technology is an excellent alternative to on-premise solutions. Organizations that leverage cloud-based communications systems experience greater scalability, speed in time-to-market, flexibility, and agility during this shift in the workforce.

No Upfront Expenses

RA Technology shifts a business’s cost of designing solutions in an increasingly complex space to an experienced service provider.

Reduced Operating Costs

Shared data centers offer more efficient PBX service than onsite infrastructures, eliminating rack space, energy costs, and connection management.

Scalable Provisioning

RA Technology allows companies can start small, deploy and move resources where they’re needed, and pull back once a project wraps up or add features as needs change.

Enhanced Security

As cloud-based services, service providers have stringent measures in place to monitor networks for known threats and potential vulnerabilities.

Pay As You Go

Businesses get predictable flat-fee pricing for only the features they use, with a consolidated bill that simplifies accounting.

Things to Consider

Located in a rural area with limited access to high quality IPS connectivity

Prefer CAPEX purchase over OPEX

When existing prem-based system hasn’t been fully depreciated and there isn’t enough value in the platform benefits of migrating to a RA Technology platform.

Let us help you achieve your goals.